Warranty Information

From CEB Return Policy Extras

Most of unused products can be returned back to us for a replacement or refund within 30 days of receipt. All returned items must be in new condition with all original packaging, paperwork and accessories supplied. All returns have to be send back via a traceable method such as Fed Ex, DHL, Purolator and USPS or similar. Return freight and original shipping are non-refundable.

All special orders, electrical appliances, appliances of any nature, items returned without original packaging or packing materials, and items sent directly from the manufacturer may be subject to a restocking fee of 10-25%. Please call us before you perform your return in order for us to issue an RMA prior any shipping is undergoing.

Please include your order number along with RMA issued by one of our staff. Without an order number and an RMA number, it will be very difficult to trace the order for the returned merchandise associated with and all the process will drag for weeks or month to come. In order to complete the return procedures please fill in the forms and follow our instructions.

Return Instructions

1. Your Return Package
   
   All returns must be in their ORIGINAL PACKAGING, in a resalable condition. Any packaging materials, CDs, software, accessories, manuals, warranty cards and documentation originally sent must be included in the package. In the event that a package is returned and does not meet the guidelines we’ve listed above, CleanEnergyBrands reserves the right not to honour the return.
    
2. Contact us for a Return Merchandise Authorization (RMA)
   
   In order to process our customers’ returns as quickly and successfully as possible, we require ALL returns to be accompanied by an RMA (Return Merchandise Authorization) so please be sure to contacting us before returning any items. To obtain your RMA and any additional return info you may need, please call our friendly, ready-to-help support team toll-free at 1.800.339.9171 or email us at returns@cleanenergybrands.com.
    
3. Ship Your Return
   
    Because we want your return experience to be as hassle-free as possible, we strongly recommend that you fully insure your return shipment so that you’re well protected in the event that the package is lost or damaged in transit. UPS & FedEx provide traceable shipments, complete with a proof-of-delivery feature that guarantees that your package is delivered to the intended location. We urge you to use a carrier that has both tracking and proof-of-delivery capabilities and that you retain that tracking number. Please be advised that postage charges are non-refundable, and that CleanEnergyBrands is not responsible for any packages lost or damaged during transit. This includes packages sent via USPS to an international or overseas destination.

Defective Product; Incorrect Product

Please call for an RMA so we will arrange for a return for the defective/incorrect item and replace it at no cost to you. The item must include its original packaging and be in as-new condition with the packing slip, all warranty cards, and accessories (if applicable).